Shipping Times & Returns
Shipping Times
We are able to deliver your carpet by courier throughout the Italian territory within a maximum of 10 working days from the date of receipt of the order, that is the date of receipt by you of the Order Confirmation email.
At the time of the conclusion of the order we will indicate the expected delivery date and when the package will be shipped from our warehouses, you will receive a shipping confirmation email in which you will find a link that will be activated within a maximum of 72 hours, through which you can know the exact delivery date.
We advise you to check the link to be updated in real time on any possible variation. Access the “My orders” section to check your shipment.
It is not possible to change the delivery method from standard to express.
Shipping cost
Italy: free shipping.
Germany: free shipping for orders over 400 euros. Shipping cost 10 euros, for orders under 400 euros.
14 days to return your order
If you don’t like the carpet or simply you have changed your mind, you can return the carpet within 14 days from reception.
You will be able to request a return from our Assistance Service only if the carpet is in the exact same condition in which it was delivered to you. It has no defects or flaws caused by poor care of the same.
Please pack your rug by rolling the rug short side and with original packing material. Before delivering your return to the courier, we ask you to remove the original shipping label.
For any doubts, go to our FAQs section or contact our Customer Service over email.