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Who should I contact once my order has been taken over by the courier?

At the end of each purchase, we send you an e-mail to notify you of the shipment. Within this email, you will find a tracking link to check the shipment itself and know where your order is located in real time. Keep always handy your order number.

Once the ordered carpet has been taken over by the courier, you will have to contact the courier in charge directly for any problem relating to goods shipment (delays, inventory, floor delivery, further information).