FAQ

Any doubt? Take a look to our Faq. For further informations do not hesitate to contact us at assistenza@sitap.it.

Shipping

Are there any shipping cost?

Delivery is free of charge for any kind of purchase on sitap.it and sitap.it/gb. There is no minimum order.

Free shipping costs are ment to be valid throughout Italy and Germany.

What are the delivery times?

We are able to deliver your carpet by courier throughout Italy within a maximum of 10 working days from the date of order receipt, i.e. the date on which you receive the Order Confirmation email.

Will my carpet arrive in time for Christmas?

To be sure that your order arrives in time for Christmas time and gifts, we recommend to place your order no later than the first week of December. Contact our Customer Service for more information.

Below, shipping schedule for Christmas time: December 23rd, January 3rd

From January 10th we will ship your orders regularly.

I would like to order a carpet but I am going to plan my summer holidays. How can I do?

We will communicate in due time on sitap.it the last date to place orders near our warehouses summer closing. Contact our Customer Service for more information. 

Shipments will be stopped from 24 December 2022 to 08 January 2023. On Monday 09 january 2023, they will start regularly again.

Who should I contact once my order has been taken over by the courier?

At the end of each purchase, we send you an e-mail to notify you of the shipment. Within this email, you will find a tracking link to check the shipment itself and know where your order is located in real time. Keep always handy your order number.

Once the ordered carpet has been taken over by the courier, you will have to contact the courier in charge directly for any problem relating to goods shipment (delays, inventory, floor delivery, further information).

We suggest you to track your order directly to GLS courier website www.gls-italy.com, by pasting your tracking number in "Track and Trace" field.

I would like to change my shipping address. How can I do?

For customers registered in My Account reserved area, it is possible to change the shipping address by modifying this information in Addresses section.

We remind you that the insertion of shipping addresses in the Addresses section involves the automatic filling in of the form on the shipping address. However, at the time of purchase, you can edit and / or delete the Addresses by clicking on edit and / or delete, or you can add a new address.

Do not forget: Sitap is unable to guarantee delivery to the new address indicated by you, if you place an order and subsequently change the shipping address. In these cases, we advise you to contact our Customer Service.

If, on the other hand, you are not registered in My Account reserved area, it is not possible to change the shipping address.

For any further information, please refer to General E-Commerce Sales Conditions.