Any doubt? Take a look to our Faq. For further informations do not hesitate to contact us at assistenza@sitap.it.

Who pays the return shipping costs?


In the event that the customer purchased the carpet as a consumer and wants to return it because he has changed his mind, the costs of returning it are at his expense. After receiving his request for withdrawal, Sitap will inform him of the transport costs by e-mail.

In the case of return requests for defects, if Sitap asks the customer to return the carpet for an analysis of the return, the costs of shipping goods from the customer's shipping address to the Sitap warehouse are charged by Sitap Carpet Couture Italia. We need to clarify that:

  • in the event that the return request is confirmed by Sitap and is successful, all shipping costs for the goods are entirely borne by Sitap Carpet Couture Italia.
  • if the return request is not accepted by Sitap, the carpet will be returned to the customer in an ex-warehouse manner. The shipping costs will therefore all be borne by the customer. In this case, Sitap proceeds to issue an invoice for the shipping costs incurred by the same for receiving and returning the Products to the Customer.