FAQ

In your case, you can return the carpet within 14 working days from the moment in which you or a third party, designated by you, came into possession of the same. The date shown on the delivery note is full proof of receipt. For the purposes of the expiry of the term, the product is considered returned when it is delivered to the courier. Sitap Carpet Couture Italia does not accept damaged returns, but only returns of products kept in a normal state of conservation, kept with the use of normal diligence. Products damaged by detergents / additives, or products damaged by the customer due to inexperience, will not be replaced or refunded.

For any further information, please refer to General E-Commerce Sales Conditions.