Any doubt? Take a look to our Faq. For further informations do not hesitate to contact us at assistenza@sitap.it.

I noticed a defect that I didn't notice at the time of delivery. What can I do?


In the case of defects that cannot be identified by means of an accurate check upon receipt of the goods (hidden defects), it is possible to proceed with the return request within 2 months from the date of discovery of the defect itself.

It should be noted that the return request cannot be examined if the term of the relative warranty has expired, equal to 2 years for purchases made as a consumer and 1 year for those made as a professional.

In any case, Sitap reserves the right to examine or have examined the products subject to complaint and to confirm or reject the customer's request for return.