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How and when can I return my order?

If you have purchased the carpet as a consumer and have changed your mind within 14 days of delivery, you can start the return procedure, by accessing the Returns section at the bottom of each page of our site and filling out the form with all the information required.

Similarly, if at the time of delivery, you have noticed defects relating to the packaging or irregularities regarding the number of carpets delivered, or quantitative and / or qualitative differences related to them, you can send a specific complaint through the Returns section on described.

If, however, you have noticed defects and / or defects, not identified at the time of delivery, you must report them within two months of discovery, by filling in the form in the aforementioned Returns section. Unfortunately, if your warranty has expired, you will not be able to return it.

In any case, always remember to keep handy the order number and invoice of the carpet you want to return, in order to speed up your request. When filling out the return request, we suggest you to attach an image that accurately certifies the carpet non-compliance.