Any doubt? Take a look to our Faq. For further informations do not hesitate to contact us at assistenza@sitap.it.

Orders
Who can I contact for more information about the carpet I want to buy?

For any doubt or information, you can reach us thanks to 3 ways. Online, over our Chat, over e-mail to our Customer Service assistenza@sitap.it or over a WhatsApp message to +393498986636. We are available from Monday to Friday from 08.30 to 12.30 and from 14.00 to 18.00 (on Friday, our services close at 17.00).


How do I know if the carpet I want to buy is available?

In each product detail page, if in the item Quantity you find 1, the minimum number of rugs available, the rug is ready to be bought. If the text A the moment not available appears, the carpet cannot be purchased. In this case, by clicking on Notify me when available button, you will be updated on the new product availability. Alternatively, you can request information over Contact Us button.


How can I check my order?

To check the status of your order, go to My Account reserved area in the Order history and details section. You will be notified by e-mail about order confirmation and shipment. Inside the e-mail that informs you of the shipment, you will find a tracking link able to check the shipment itself. Keep always handy your order number.


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Shipping
Are there any shipping cost?

For all orders over € 250 (including VAT), delivery is free.

For orders up to € 250 (VAT included), we expect a contribution of € 10. In any case, you will be able to know the amount of shipping costs before proceeding with the payment or continuing you shopping, by clicking on Continue Shopping.

Shipping costs are valid throughout the Italian territory.


What are the delivery times?

We are able to deliver your carpet by courier throughout Italy within a maximum of 10 working days from the date of order receipt, i.e. the date on which you receive the Order Confirmation email.


Will my carpet arrive in time for Christmas?

To be sure that your order arrives in time for Christmas time and gifts, we recommend to place your order no later than the first week of December. Contact our Customer Service for more information.


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Payments
What kind of payment methods are accepted on your site?

You can pay for your purchase by credit card, Postepay and Paypal.

Sitap Carpet Couture Italia will process the purchase order only after receiving confirmation of authorization to pay the total amount due, consisting of the purchase price and shipping costs.


Is it safe to make a payment on your site?

Payment is fully secured by the world's largest authentication systems. Furthermore, navigation on the site is safe and protected by the adoption of specific technical measures in accordance with the provisions of the GDPR (EU Reg. 679/2016). In addition, it should be noted that all the information that will be entered by the user for the purchase will be treated in accordance with the provisions of the European Regulation on the processing of personal data.

For any further information, please refer to Privacy Policy.


After sales service
How and when can I return my order?

If you have purchased the carpet as a consumer and have changed your mind within 14 days of delivery, you can start the return procedure, by accessing the Returns section at the bottom of each page of our site and filling out the form with all the information required.

Similarly, if at the time of delivery, you have noticed defects relating to the packaging or irregularities regarding the number of carpets delivered, or quantitative and / or qualitative differences related to them, you can send a specific complaint through the Returns section on described.

If, however, you have noticed defects and / or defects, not identified at the time of delivery, you must report them within two months of discovery, by filling in the form in the aforementioned Returns section. Unfortunately, if your warranty has expired, you will not be able to return it.

In any case, always remember to keep handy the order number and invoice of the carpet you want to return, in order to speed up your request. When filling out the return request, we suggest you to attach an image that accurately certifies the carpet non-compliance.


Are Sitap rugs guarantee?

Sitap certifies that its carpets are free from manufacturing defects and defects, as well as that they comply with the quantity and characteristics indicated in Confirmation Order and displayed on the website www.sitap.it.

In this regard, we specify that if you purchase the carpet as a consumer, you can benefit from the aforementioned guarantee for a period of 2 years from carpet delivery date.

If, on the other hand, you have purchased the carpet as a Professional, the aforementioned guarantee has a duration of 1 year from carpet delivery date.

For any further information, please refer to General E-Commerce Sales Conditions.


I purchased a carpet as a consumer; how long do I have to return it, if I changed my mind?

In your case, you can return the carpet within 14 working days from the moment in which you or a third party, designated by you, came into possession of the same. The date shown on the delivery note is full proof of receipt. For the purposes of the expiry of the term, the product is considered returned when it is delivered to the courier. Sitap Carpet Couture Italia does not accept damaged returns, but only returns of products kept in a normal state of conservation, kept with the use of normal diligence. Products damaged by detergents / additives, or products damaged by the customer due to inexperience, will not be replaced or refunded.

For any further information, please refer to General E-Commerce Sales Conditions.


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Maintenance
Are Sitap rugs processed in Italy?

In each product detail page, under Product Details section, you can find the origin of each carpet.


What is Tencel ® ?

Tencel®: the eco-friendly and innovative vegetable fabric, which thanks to its undisputed qualities has managed to replace fibers such as cotton and wool. Tencel® fabric is particularly soft and silky to the touch enough to resemble viscose. It has a great absorbency and breathability power: it naturally eliminates bacterial growth. Bacteria that originate in humid environments find an unfavorable environment in Tencel® which absorbs humidity. For these features, it ensures maximum hygiene without the use of chemical additives. The raw material of Tencel® is the wood of the eucalyptus tree, coming from FSC certified forests: an international organization that certifies the responsible exploitation of these forests. The eucalyptus tree grows quickly, does not need large irrigations or large extensions of land: unlike cotton plants, it needs a surface area 5 times less and a water consumption 10 to 20 times less. Cellulose is then extracted from the wood, which is minced and subsequently treated with solvents of organic origin to produce the yarn: the entire Tencel® production cycle is closed, it does not produce water and air contaminants and such solvents are non-toxic and 99.7% recycled.